E-SANITAIRES is an innovative solution of SMART CLEANING which is based on the use of interactive touch terminals which make it possible to know in real-time the level of user satisfaction regarding the state of cleanliness of the sanitary facilities, and thus, offer a more efficient service, adapted to the new working methods.
With the real-time alert system, agents maintain the sanitary facilities that need it by being more responsive and more autonomous.
On the Customer side, this solution increases their overall performance by optimizing maintenance service and thus, providing a working environment that is always clean for use.
Our solution revolutionizes the world of SMART CLEANING by relying on 5 essential tools :
Our solution is aimed at all establishments with sanitary facilities
intended for its staff and/or its public.
1. Collection of user satisfaction with the possibility of reporting anomalies and/or technical malfunctions.
2. Real-time alerts sent to cleaning agents and maintenance technicians.
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3. Score of the different stakeholders.
4. Monitoring of the services of the maintenance agents and quality controls of inspectors.
5. Advertising, promotional or information messages 24/7.
An innovation in the era of SMART CLEANING
Customization of terminal facades in your image !
A simple and intuitive interface
For users...
With E-SANITAIRES, users have the possibility to evaluate the state of cleanliness of the sanitary facilities according to four levels of satisfaction: Excellent, Good, Average, Poor.
The Average et Poor levels allow users to answer the question "Which problem(s) have you found?" indicating the anomalies and/or malfunctions encountered.
These four levels of satisfaction provide a strong decision-making tool to identify user satisfaction level and thus anticipate corrective actions to be taken.
...and for agents
Each anomaly observed by a user is reported in real-time,
by e-mail and/or SMS, to the cleaning agent so that he can take the necessary corrective actions.
Using their NFC badge, agents identify themselves at the terminal E-SANITAIRES in order to access their interface where they will the specifications with the corresponding operational modes.
Once their service completed, they validate the services carried out and the last cleaning carried out is updated on the terminal's home page, thus eliminating the attendance sheet.
In the same way, using their NFC badge, inspectors identify themselves on the terminal during quality control.
If there are non-conformities, the agent will be informed in real-time of the corrective actions to be taken.
Last maintenance and cleaning done :
01 h : 27 min : 12 sec
Your personal management space
intuitive and user-friendly
The personal management space is a web platform that can be consulted remotely, from any device connected to the Internet and which brings together all the data collected by terminals.
Access your data from anywhere...
The dashboard
detailed and updated in real-time
The dashboard allows you to consult satisfaction data in real-time and in detail.
The latter illustrates, over a selectable period, satisfaction data as well as the distribution of anomalies and malfunctions, by type and by location.
The possibility of refining the reading of all this data, via filters, allows a more precise and in-depth analysis in order to identify the corrective actions to be taken and to anticipate needs.
Reports of visits
of agents and inspectors
Passage statuses allow precise monitoring of all maintenance and quality control operations.
All interventions are detailed, time-stamped, logged, viewable remotely and exportable.
Advertising spaces
Self-finance your subscription and generate income thanks to our integrated advertising spaces.
One of the strong added values of our product is the provision of advertising spaces integrated into the terminals as an option (optional price). These spaces make it possible to broadcast advertising, promotional or information messages 24 hours a day, 7 days a week, which our Clients can market to their own advertisers in order to to self-finance their subscription and generate financial income.
Each terminal has 12 advertising spaces of 5 seconds each, i.e. each ad is displayed every minute, representing a total of 17,000 broadcasts per day and per terminal.
Technical characteristics of E-SANITAIRES
The E-SANITAIRES satisfaction terminal is a Digital Touch terminal with a 10.2 inch screen.
The latter requires a power supply and a WiFi or câble RJ45 connection.
It can also be deployed with an independent 4G/WiFi modem router so as not to use your network.
Our E-SANITAIRES satisfaction terminals are delivered configured, ready to use, and translated in 5 different langages.
They can therefore be installed throughout the world without any evolution or update.
All our satisfaction terminals are equipped with the NFC technology allowing stakeholders to quickly identify themselves using a personal badge provided by E-MEDIA or coupled with an existing badge.
